Jutishop.pk's Help Center

Frequently Asked Questions (FAQ)

1. What is your return/refund policy?

  • We offer a hassle-free return and refund policy within  7 days of purchase. If you're not satisfied with your purchase for any reason, simply contact our customer support team to initiate the return process. Please note that certain items may be subject to specific return conditions.

2. How can I track my order?

  • Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery through our website or the courier's website.

3. What payment methods do you accept?

  • We accept various payment methods, including credit/debit cards, cash on delivery ( COD ), and bank transfers. You can choose the most convenient option for you during the checkout process.

4. Do you offer international shipping?

  • No.

5. How can I contact customer support?

  • You can reach our customer support team via email at sales@jutishop.pk. We strive to respond to all inquiries within 24 hours during business days.

6. Can I cancel my order after it has been placed?

  • You may cancel your order within 2 hours of placing it, provided that it has not yet been processed for shipping. Please contact us as soon as possible if you wish to cancel your order.

7. Are the products on your site authentic?

  • Yes, we guarantee the authenticity of all products sold on our site. We source our products directly from reputable manufacturers and authorized distributors.

8. What should I do if I receive a damaged or defective item?

  • If you receive a damaged or defective item, please contact our customer support team immediately with photos of the item and its packaging. We will work with you to resolve the issue promptly, whether through a replacement, refund, or other appropriate solution.

9. Do you offer gift wrapping services?

  • Yes, we offer gift wrapping services for select items. You can add gift wrapping to your order during the checkout process for an additional fee.

10. How can I update my account information?

  • You can update your account information, including your shipping address and payment details, by logging into your account on our website and accessing the "My Account" section.